Bioglobal/Vortex Vault Market Policies
Website: mybioglobal.com
Contact Emails: info&support@mybioglobal.com | order@mybioglobal.com
Operated by: NEXUS GROUP OF COMPANIES LLC
Return and Refund Policy
Effective Date: April 12, 2025
We stand behind the quality of our products and want you to be completely satisfied with your purchase. Our return and refund policy ensures fairness and clarity.
Eligibility for Returns
You have 7 calendar days from the date of delivery to request a return.
To qualify for a return:
- Item must be unused, unworn, and in original condition
- Tags must be attached and item must be in original packaging
- A receipt or proof of purchase is required
Initiating a Return
Contact us at info&support@mybioglobal.com before sending any items back. Unauthorized returns will not be accepted.
If approved, we will provide:
- Return instructions
- Return shipping address
- Return shipping label (only for defective/damaged items)
Return Shipping Costs
- Customer is responsible for return shipping costs unless the item arrived damaged or defective.
Non-Returnable Items
We do not accept returns on:
- Perishable goods (e.g., food, flowers)
- Custom or personalized products
- Personal care items (e.g., beauty, hygiene products)
- Hazardous materials, flammable liquids or gases
- Sale items or gift cards
Refunds
Once your return is received and inspected, we’ll notify you of the refund approval status. If approved:
- Refund will be issued to your original payment method within 10 business days
If you haven’t received a refund after 15 business days of approval, please contact us at info&support@mybioglobal.com.
Privacy Policy
Effective Date: April 12, 2025
This policy outlines how we collect, use, and protect your personal information. Your trust is important to us.
What We Collect
We collect information through your use of mybioglobal.com, including:
a. Information You Provide
- Name, address, phone, email
- Payment and shipping details
- Account login and support inquiries
b. Automatically Collected
- IP address, browser type, visit timestamps, cookies, and site interaction data
c. Third-Party Sources
- Shopify, payment gateways, marketing platforms
How We Use Your Information
- Process orders and communicate with you
- Improve customer service and website experience
- Marketing and promotional communications (with opt-out option)
- Fraud prevention and legal compliance
Cookies and Tracking
We use cookies for:
- Site functionality
- Personalized content and marketing
You can control cookies via browser settings. We honor Global Privacy Control (GPC) signals.
Data Sharing
We share data with:
- Payment and shipping processors
- Analytics and marketing vendors
- Legal authorities (when required)
We do not sell sensitive personal information.
Your Rights
Depending on jurisdiction, you may request:
- Access, correction, deletion, or portability of your data
- Restriction or objection to data use
- Opt-out of marketing at any time
Submit requests to: info&support@mybioglobal.com
Terms of Service
Effective Date: April 11, 2025
By accessing or using our site mybioglobal.com, you agree to comply with these terms and conditions.
Use of the Site
You must be of legal age in your region or have parental permission. You agree not to misuse the site, commit fraud, or engage in illegal activities.
Orders & Payment
We reserve the right to:
- Cancel or limit orders
- Refuse service to any user
- Update prices and availability
You agree to provide accurate billing and contact information.
Product Information
We strive for accuracy, but we cannot guarantee that all descriptions or images are 100% precise.
Limitation of Liability
We are not liable for:
- Delays, inaccuracies, or outages
- Any damages resulting from the use of our services or products
Indemnification
You agree to indemnify and hold Bioglobal/Vortex Vault Market and affiliates harmless from any claim arising from your violation of these terms.
Governing Law
These Terms are governed by the laws of the State of Wyoming, United States.
Shipping Policy
We aim to deliver all orders promptly and reliably.
Shipping Locations
- Currently shipping within the United States & Pakistan
- Shipping to Canada,UAE,UK and Australia coming soon
Order Processing
- Orders are processed within 1–3 business days after payment confirmation
Estimated Shipping Times
- United States: 7–15 business days
Shipping times may vary due to product type, location, or carrier.
Shipping Fees
- Calculated at checkout based on location and order size
- We may offer free shipping promotions
Note: Our healthcare and medicinal products come with a free shipping offer within Pakistan. For overseas orders, shipping and delivery charges may vary due to import/export duties, customs clearance procedures, and mandatory regulatory inspections required to ensure compliance with international health and safety standards. Even if shipping appears as a fixed rate at checkout, this may not reflect the actual shipping cost — particularly for overseas orders. This discrepancy is due to a temporary issue in our shipping rate configuration, which we are actively working to resolve. We appreciate your understanding and patience.
Tracking Your Order
- You will receive a tracking number once your order ships
- Contact us at info&support@mybioglobal.com if you don’t receive tracking info within 5 days
Delays or Lost Packages
We are not liable for courier delays or customs issues. However, we will support claims for lost or misdelivered packages.
Customs & Duties
Buyers are responsible for any import taxes, tariffs, or customs fees in their country.
Business Name: Bioglobal/Vortex Vault Market
Website: mybioglobal.com
Emails: info&support@mybioglobal.com | order@mybioglobal.com
Operated By: NEXUS GROUP OF COMPANIES LLC